FAQs

Cleaning Made Simple

FAQs2025-05-12T11:06:55+01:00
Do you provide quotes without visiting the property?2025-05-12T11:04:31+01:00

For standard house cleans, our booking service sets out our fees. For additional services, we can provide quotes over the phone or via video call. An in-person visit may be necessary.

Can I request more focus on a specific room?2025-05-12T11:04:13+01:00

Yes, we can allocate more time to specific rooms upon request, which may mean less time spent on other areas.

How long will the cleaning take?2025-05-12T11:03:55+01:00

The duration varies depending on the property, but most cleans are typically completed within a few hours.

Do you offer early morning, evening, or weekend cleans?2025-05-12T11:03:41+01:00

While these are not available to book via the website, please call us to discuss your specific requirements.

Are your cleaners insured and background checked?2025-05-12T11:03:27+01:00

Yes, all CleanSlate staff are fully insured and DBS checked for your peace of mind.

Do I need to provide cleaning supplies or equipment?2025-05-12T11:03:09+01:00

No, CleanSlate provides all necessary equipment and cleaning supplies.

What if my property is extremely cluttered or difficult to clean?2025-05-12T11:02:40+01:00

We kindly request that homes are prepared for cleaning, e.g. each room is accessible. If a property is not ready for cleaning, we may not proceed with the service and a fee may apply to cover the time spent arriving and assessing the property.

Does my house need to be in a certain condition before cleaning?2025-05-12T11:02:17+01:00

Yes, properties should be in a habitable condition, de-cluttered, and free from excessive rubbish. If additional de-cluttering help is needed, we can assist, though this may reduce the time available for cleaning. We do not operate a property clearing service.

How do you access the property if I’m not home?2025-05-12T10:54:36+01:00

You can leave a key, provide a lockbox code, or ensure someone is present at the property during the appointment.

What counts as an extra room?2025-05-12T10:54:21+01:00

An extra room includes any hallway containing furniture, bedrooms, utility rooms, dining rooms, or conservatories.

What is your cancellation policy?2025-05-12T10:53:52+01:00

Cancellations made less than 48 hours before the scheduled appointment will incur a charge.

What payment methods do you accept?2025-05-12T10:50:20+01:00

All payments are made online at the time of booking. We do not accept cash payments. If you book a bespoke clean, we will raise an invoice for you to settle. We may request a deposit to secure your booking.

How do I book a cleaning service?2025-05-12T10:49:56+01:00

Simply visit our website to schedule your Essential or Deep Clean.

What cleaning services do you offer?2025-05-12T10:49:26+01:00

We provide two main services: Essential Clean and Deep Clean. Both can be conveniently booked through our website.

If you have further questions, feel free to contact us directly. We’re here to help make your cleaning experience seamless and stress-free.

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